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Management Consulting, Article

December 2022

State of DEI Content: What Clients Expect from Law Firms and Professional Services Providers

Greentarget and Zeughauser Group’s latest State of Digital & Content Marketing Survey — our first in three years — revealed that clients of professional services firms see diversity, equity and inclusion (DEI) as a key business priority.

Management Consulting, Strategic Planning | Publications and Articles | Mary K Young

November 15, 2022

2022 State of Digital, Content and DEI Survey

Mary K Young, along with John Corey and Betsy Coag, will discuss a recent survey of consumption behaviors, attitudes, and preferences of in-house counsel and executive decision makers.  This research pairs client consumption behaviors with practical guidance for law firms and professional service providers on how to break through to these difficult-to-reach audiences.  The session will provide an opportunity to learn about the content formats, platforms, and channels that clients frequent and value most, to understand the top reasons content “misses” for clients, and to decode what clients are really looking for in terms of DEI-focused content.

12:00 p.m. CT,  November 15, 2022

For additional details and registration information, visit 2022 Survey

Management Consulting, Marketing Planning, Strategic Planning | Speaking Engagements | Mary K Young

April 6, 2022

Audits Woes Won’t Stop Big 4 From Taking Big Law Business From Law Firms

Law firm managing partners should take note: the Big Four are still a big threat. While the Big Four accounting firms seem perpetually mired in allegations of botched, biased or influenced audits, such accusations will do little to stop these firms from offering legal services and taking an increasingly larger slice of the pie from law firms. Law firm managing partners should take note. Mary K Young notes that because the Big Four and other accounting firms have strong, long-term relationships with many of the same clients that law firms are hoping to serve, the Big Four has opportunities to provide legal services simply by virtue of the fact they already have the relationships. She explains that law firms, in a bid to expand their service offerings, aim to deepen their relationships with the client by adding value. But the areas in which law firms are trying to add value often rub up against areas in which accounting and consulting firms excel.

Management Consulting, Marketing Planning, Strategic Planning | News Mentions | Mary K Young | Law.com

March 28, 2022

How Can Midsize Firms Measure Success Against Am Law Standouts?

Law firm leaders are keen to compare their results to those of other firms, but that can be a challenge in a segmented market. Mobility-minded lawyers might pay extra attention to the profits per equity partner figures and start to wonder whether they could make more at another. Similarly, some law firm leaders are tempted to compare their metrics with those of other firms. Mary K Young observes that firms that aren’t keeping pace with a growing market will face significant consequences with talent, and the challenge for midsize law firms is to understand the markets and the source of competitive advantage.

Management Consulting, Strategic Planning | News Mentions | Mary K Young | Law.com

January 28, 2022

Understanding Partner Compensation — and the Business of Law — as a Competitive Advantage

In a Q&A session, Kent Zimmermann discusses

  • how different models of law firm partner compensation work and how each affects an attorney's approach to business development;
  • potential issues or concerns with firms trending toward incentivizing business development via partner compensation; and
  • how law firm marketing teams can leverage their knowledge about partner compensation models to help drive BD efforts.

With clear priorities for the firm, which lead to clear priorities for marketing and BD, it’s possible to build a high-performing team that knows what is expected and knows how to prioritize their time and money.

Management Consulting, Strategic Planning | News Mentions | Kent Zimmermann | Strategies & Voices

September 2021

2021 ZGuide to Leading Law Firms

Zeughauser Group's 2021 Pocket Guide to the American Lawyer Rankings of the Am Law 200 by Profits Per Equity Partner and by Value Per Lawyer; The A-List; The Global 100; The Global 200; The China 50; The Asia 50; and The Corporate Scorecard.

If you would like a hard copy of the 2021 ZGuide, please send an email to zgadmin@consultzg.com with "2021 ZGuide Request" in the subject line and provide your mailing address.

Branding, Client Service Interviews, Leadership Development, Management Consulting, Marketing Organization Design, Marketing Planning, Mergers and Acquisitions, Strategic Planning | Publications and Articles

August 13, 2021

When Law Firm and Client COVID-19 Policies Don't Match, What Happens to Meeting Up?

Many firms are requiring their personnel to get the COVID-19 vaccine, but they can't ask the same of clients. Meeting with unvaccinated clients is especially a concern for lawyers with young children. Reduced travel is likely to mitigate the need for a firm policy on travel to client sites. Mary K Young comments that in many parts of the country, it likely won’t be an issue. In most major cities, like New York, Chicago and San Francisco, law firms are requiring vaccinations and in those places, their clients probably will be doing the same.  There are certain cities in the southern United States where they never really closed down and pretended the virus doesn’t exist. Those could be problematic.  Young says the likely outcome is a continuation of low travel policies most firms now have in place.

Management Consulting, Strategic Planning | News Mentions | Mary K Young | Law.com

August 16, 2021

As Law Firms Nationally Delay Office Returns, Vaccine Mandates Emerge in the Sunbelt

Some law firms are now hesitant  to even impose a definite office return date, while more vaccine mandates are appearing among Sunbelt-based law firms.  Mary K Young observes that these firms are national firms and global firms. They have to be thinking not only about their Southern offices but all their offices.

Management Consulting, Strategic Planning | News Mentions | Mary K Young | Law.com

June 2021

Mid-Atlantic Program Recap: GC Panel Weighs in on What Clients Really Want

After the once-in-a-century inflection point of a global pandemic, the legal industry – and all of corporate America – faces another major transition as COVID-19 fades and the “new normal” sets in.  With offices reopening across the country, what lessons will the legal industry retain from the pandemic and what trends from the last 15 months will remain? Just as significantly, what will be the lasting legacy of a national racial reckoning that largely coincided with the worst global health crisis in generations?

These questions were the focus of a distinguished panel of current and former general counsel held on June 8, 2021. The remote gathering was moderated by John Corey, president & founding partner of Greentarget, and Mary K. Young.  And Alex Dimitrief participated as one of the panelists.  This article highlights some of the conversation.

Client Service Interviews, Management Consulting, Marketing Organization Design, Marketing Planning | News Mentions | Alex Dimitrief, Mary K Young | Legal Marketing Association